Too bad the item doens’t meet your expectatinos, we love to see you walking around with it.

Our return policy enables you to return the product within 14 days after recieving (based on the tracker information from our shipping partner).

You are responsible for the shipping costs. You can choose any shipping partner.

To be eligible for a return, your item must be unused and in the same condition that you received it. All orginal packing and labelling must be in tact when returning the goods.

When the returned item is not in its original condition, damaged or missing parts only partial refunds are granted (if applicable). 

When an order is returned, always keep your tracking number and a copy of the receipt, so you have proof of shipment.

When returning goods, please ensure the returns form is enclosed. If a return form is not enclosed, please print, fill out and enclose with the goods. Mail to shop@stevenoprinsen.nl so we sent you the return form.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

The address for returns is:

Steven’s shop
Van walkbeeckstraat 71-2
1058CL Amsterdam
the Netherlands

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LIABILITY

We are not responsible for any damages directly or indirectly after delivery. Any cause caused to the buyer, to others or to property of third parties.

Also we can not be held responsible for the non-availability at the webshop or for technical or electronic errors on the website.

INDEMNIFICATION

You agree to defend, indemnify and hold us harmless from and against any and all claims, damages, costs and expenses, including attorney’s fees, arising from or related to your use of the website and our product.

DELIVERY
Purchased items will be shipped within 4 working days when ordered before 12:00 in the Netherlands.

Orders for delivery outside the Netherlands but within Europe will be shipped within 5 days. Orders for delivery outside Europe will be shipped within 7 days. Prices are excluding any additional taxes or custom fees for orders outside Europe.

NB; due to COVID19 shipping has been impacted throughout Europe

Please allow up to 2 weeks for delivery to arrive. If you have still not received your purchase after 2 weeks, please notify us at shop@stevenoprinsen.nl